Technical Solutions Cons II

About the role

Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture.

What you'll do

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
• Understand and utilize ITIL
• What you need to bring

What you need

• 5–7 yrs of experience
• Customer service
• ITIL
• Problem solving
• BA