Technical Specialist-Cloud & Infra Engg

About the role

Technical Specialist-Cloud & Infra Engg at Birlasoft. Provide day to day support to end users for their issues related to Hardware/software.

What you'll do

• Provide day to day support to end users for their issues related to Hardware/software
• Serve as the escalation point for complex desktop, laptop, and peripheral issues
• Diagnose and resolve hardware and software problems for Windows, macOS, and Linux environments
• Provide remote and on-site technical support to employees, including executives and VIPs
• Manage OS deployment, patch management, and software installations

What you need

• 5–9 yrs of experience
• Active Directory
• Windows
• Intune
• Office 365
• TCP/IP
• Networking
• B.Tech or B.E. or B.Sc or BCA

Good to have

• ITIL
• VMware
• Azure
• Preventive maintenance
• Linux
• SOP writing