Technical Support Analyst (EST Time Zone)

About the role

This role requires working in UK/US shifts to cater to our global workforce effectively. Your responsibilities will include providing professional support for a range of Microsoft 365 applications, such as Outlook, Word, Excel, PowerPoint,

What you'll do

• IT Troubleshooting and Issue Resolution: Provide first and second-line technical support, both remotely and in person, by diagnosing and resolving hardware, software
• Escalate complex problems to higher-level teams when needed and assist users with step-by-step troubleshooting
• System Monitoring and Maintenance: Monitor IT systems, software, and networks, proactively identifying and resolving potential issues before they impact users
• Training and Support: Train and assist users in effectively using systems, applications, and hardware while promoting best practices for security and data management
• Software and Hardware Installation: Assist in installing and configuring software, operating systems, and hardware, ensuring compatibility with existing systems

What you need

• Office 365
• Intune
• Hardware
• Troubleshooting
• PowerPoint
• B.Tech or B.E. or B.Sc or BCA

Good to have

• TCP/IP
• Networking
• Firewalls