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Technical Support, Associate Specialist

Blackbaud·Hyderabad

Pay not stated2–3 yrsFull-time

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About the role

As a Technical Support agent, you will work as part of our Customer Support team to solve complex customer issues by combining technical troubleshooting with a strong time while developing the judgment needed to deliver high-quality, customer-focused This role supports internal customers, partners, and stakeholders who primarily operate

What you'll do

  • Case Ownership and Technical Troubleshooting
  • Investigate and resolve complex customer issues, understanding both the
  • Customer experience and the underlying technical cause
  • Troubleshoot using tools such as browser developer tools, API clients (e.g
  • Postman), and log analysis

What you need

  • 2–3 yrs of experience
  • Troubleshooting
  • CRM
  • Salesforce
  • Zendesk
  • Postman
  • Any graduate

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