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Technical Support Associate

Workers Town·Guwahati

Pay not statedJunior levelFull-time
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About the role

As a Technical Support Associate, you will serve as the first point of contact for customers seeking technical assistance. Your primary responsibility will be to respond to queries through various channels, including phone, email, and chat, helping customers troubleshoot and resolve issues with their products.

What you'll do

  • Respond to customer inquiries through various support channels
  • Diagnose and troubleshoot technical issues faced by customers
  • Document solutions and maintain records of customer interactions
  • Collaborate with senior technical staff to resolve complex problems

What you need

  • Troubleshooting
  • Hardware
  • CRM
  • B.Sc or B.Tech or B.E. or BCA

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