Technical Support Associate

About the role

As a Technical Support Associate, you will be the first point of contact for customers experiencing technical difficulties with products or services. Your main duty will involve troubleshooting and resolving these issues efficiently, which is crucial for maintaining high levels of customer satisfaction.

What you'll do

• Resolve technical issues via phone or email
• Provide troubleshooting assistance for software and hardware
• Collaborate with the technical team for complex issues

What you need

• 2–5 yrs of experience
• Troubleshooting
• Networking
• Hardware
• B.Tech or B.E. or B.Sc or BCA