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Technical Support - Contact Centre Systems

ECS·Hyderabad

Pay not statedJunior levelFull-time

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About the role

We are looking for a skilled Contact Center Technical Support Engineer with deep expertise in contact center technologies to support the seamless operation of customer service platforms. This role requires diagnosing, troubleshooting, and resolving technical issues across various systems, including IVR, workforce management, quality management, and conversational AI.

What you need

  • Troubleshooting
  • Networking
  • Root cause analysis
  • AWS
  • SQL
  • Power BI
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • Azure
  • Microservices
  • Kubernetes
  • Docker
  • Tableau
  • Python

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