Technical Support Engineer - 10154

Coupa Software·Pune

Pay not stated2–5 yrsFull-time

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About the role

As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success. In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

What you'll do

Answer ‘how to’ technical and application configuration questions to our enterprise customers
Assist in troubleshooting 2nd level technical issues
Work with other business units, including the Integration team, Operations, Engineering/Development team and Customer Success
Be responsible for customer production environments
Experience working directly with external customers in a support environment, preferably in an enterprise software setting