Technical Support Engineer

About the role

Working in association with our Technical Marketing and worldwide Support and Engineering/Testing Team, Resellers as well as Avid’s (international) Support, the individual will be responsible for ensuring consistency of support standards throughout the territory to both Post and Video Production customer bases.

What you'll do

• Work within a global support team covering 24x7x365 operations
• Able to write effective handoff from shift-to-shift for support issues
• Provides proactive patch/upgrade planning including version compatibility
• Reproduces and logs bugs as required

What you need

• 1–3 years in it support & networking
• Troubleshooting
• B.Sc or BA or B.Tech or B.E.

Good to have

• Linux
• Video editing