Technical Support Engineer – Compute Engine (Nagpur) IRC297493

About the role

Technical Support Engineer – Compute Engine (Nagpur) IRC297493 at GlobalLogic. Engage with customers via email or chat or phone to diagnose, resolve their issues and track support queries.

What you'll do

• Engage with customers via email or chat or phone to diagnose, resolve their issues and track support queries
• Address customer-specific architectural design requirements, offering targeted solutions for specific products or product features
• Ensure speedy response and resolution times, consistently meeting or exceeding our Service Level Objectives (SLOs)
• Maintain exceptional customer satisfaction scores, adhering to high-quality standards in 90% of cases
• Utilize advanced troubleshooting tools and techniques to pinpoint the root cause of issues and provide customers with clear, comprehensive assessments

What you need

• 1–3 yrs of experience
• GCP
• Customer service
• Troubleshooting
• LLMs
• B.Sc or B.Tech or B.E. or BCA