Technical Support Engineer – D&R (Nagpur) IRC297500

About the role

In this role, you will serve as the initial technical point of contact for enterprise customers troubleshooting security alerts, log ingestion, and SIEM/SOAR platforms. You will triage incoming tickets, investigate security events, guide users through initial containment steps, and route complex architectural escalations efficiently to SME/Tier 3 engineering teams.

What you'll do

• Inbound Web Ticket & Chat Triage: Own and resolve incoming customer support requests and security-related inquiries via live chat and email within designated SLAs
• Troubleshooting: Help customers troubleshoot routine to moderately complex security alerts, log forwarding issues, custom parsers, and threat detection rules (e.g.
• Access & Cloud Security Support: Assist users with basic cloud security configurations, IAM role bindings, API tokens, and webhook integrations

What you need

• 1–3 yrs of experience
• GCP
• SIEM
• Chat support
• Cloud security
• Splunk
• Incident response
• Any graduate

Good to have

• Networking
• TCP/IP
• SQL
• Python
• Bash
• Postman