Technical Support Engineer (GPU Cluster), India

About the role

As a Customer Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert.

What you'll do

• Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge Kubernetes GPU clusters
• Become a product expert in our GPU Cluster service, serving as the last line of technical defense before issues are escalated to Engineering and Product teams
• Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns
• Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers
• Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers

What you need

• 3–6 yrs of experience
• Troubleshooting
• Customer success
• Kubernetes
• Machine learning
• Terraform
• Ansible
• Any graduate

Good to have

• Go-to-market