Technical Support Engineer (Inference) - India Weekends

About the role

As a Technical Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert.

What you'll do

• Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services
• Act as a customer facing SRE to ensure our customer’s Inference endpoints (running on Kubernetes) remain healthy, stable, and performant
• Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams
• Assist with hardware and platform migrations by validating system health and traffic routing. Monitor dashboards to detect anomalies and escalate with data-backed…
• Manage customer-facing communications during incidents and degradations; translate deep technical findings (latency regressions, provider issues

What you need

• 6–11 yrs of experience
• Troubleshooting
• Customer success
• Kubernetes
• Terraform
• Machine learning
• REST APIs
• Any graduate

Good to have

• LLMs
• AWS
• GCP
• Ansible
• Python
• TypeScript