Technical Support Engineer

Jobgether·Remote

Pay not stated3–6 yrsFull-timeRemote

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About the role

In this role, you will play a key part in delivering outstanding technical support to enterprise customers using secure, production-ready open-source software solutions. You will investigate and resolve complex technical issues, ensuring customers can operate their environments smoothly and confidently.

What you'll do

Act as the first point of contact for enterprise customers, managing, investigating, troubleshooting
Take ownership of customer support requests, prioritize your queue effectively, and drive issues toward timely resolution while meeting established SLAs
Collaborate with Engineering teams to escalate complex incidents, identify product bugs, and contribute to effective technical solutions
Communicate clearly and proactively with customers, keeping them informed throughout the troubleshooting and resolution process
Translate complex technical concepts into accessible explanations for both technical and non-technical audiences