Technical Support Engineer

About the role

Selected candidates will be given equal learning opportunities to build their career path at NetFoundry. The candidate is expected to work as a technical support engineer for NetFoundry, a leading Zero Trust NAAS provider operating globally.

What you'll do

• As a technical support engineer will be accountable for resolving service issues affecting customer experience
• Support, maintain & improve customer experience
• Resolve or escalate incidents/problems/SR per established procedures
• Responsible for tracking and progress-chasing of incidents to conclusion & in-line with SLA and quality standards
• 0-2 years experience performing various tasks in Network Operations and Troubleshooting

What you need

• 0–2 years in it support & networking
• Networking
• Troubleshooting
• Firewalls
• AWS
• GCP
• Azure
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Python
• Ansible
• Terraform
• Cloud security
• Jenkins
• ACLS