Technical Support Engineer - Netsuite (L3)

About the role

We are looking for a Senior Technical Support Engineer (L3) to serve as the highest level of functional and technical escalation for NetSuite production support. The role involves resolving complex issues, supporting integrations, optimizing system performance, implementing minor customizations, and providing technical leadership within the support team.

What you'll do

• Act as the primary escalation point for critical NetSuite production issues
• Resolve complex functional and technical incidents within SLA
• Perform advanced root cause analysis and recommend long-term solutions
• Configure and optimize NetSuite workflows, forms, records, and customizations
• Develop and support minor SuiteScript enhancements when required

What you need

• 4–7 yrs of experience
• NetSuite
• Troubleshooting
• Ticketing tools
• ServiceNow
• Accounts receivable
• Accounts payable
• B.Sc or B.Tech or B.E. or BCA

Good to have

• ERP
• Azure
• REST APIs
• JIRA
• CRM
• Git