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Technical Support Engineer (Rotational Shift)

Braves Offshore Management Services·Pune

₹8 L–₹10 L a year2–4 yrsFull-timeHybrid
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About the role

Technical Support Engineer (Rotational Shift) at Braves Offshore Management Services. Acts as a customer advocate, responsible for resolving customer requests both internally and externally.

What you'll do

  • Acts as a customer advocate, responsible for resolving customer requests both internally and externally
  • Responsible for handling Customer incidents/requests for technical assistance via phone or electronically
  • Responsible for grabbing all necessary logs and backups in a timely manner upon ticket intake
  • Diagnosis and resolution of Customer hardware and software issues
  • Ownership of mainly P1 -P3 customer incidents through resolution, including working cross-functionally with other departments

What you need

  • 2–4 yrs of experience
  • SQL
  • Hardware
  • Troubleshooting
  • Networking
  • Windows
  • B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc

What you get

  • ₹8 L–₹10 L a year

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