Technical Support Engineer – Unity Software

About the role

As a Technical Support Engineer – Unity Software, your day will primarily involve handling inbound customer calls related to the Unity Software suite and assisting laboratory customers in resolving their software-related issues. You will document customer interactions and cases in the CRM system (Salesforce) and manage them through to resolution.

What you'll do

• Assist clinical laboratories that use the Unity software suite to provide the best care possible to their physicians and patients
• Handle customer calls for requests and complaints as per procedures; meet or exceed performance metrics
• Take ownership of customer relationships and promptly resolve Unity software issues
• Log and document cases in Salesforce (SFDC) Lightning CRM and manage them through to resolution and closure
• Learn and master the Unity software product offerings and understand how they benefit customers

What you need

• 2–5 years in it support & networking
• Salesforce
• CRM
• M.Tech or MCA or M.Sc or B.Tech or B.E. or B.Sc or BCA

Good to have

• TCP/IP
• Microsoft Dynamics
• SQL Server
• IAM