Desktop Support Engineer
Career Site·Ahmedabad
- Can I apply
- Needs B.Tech or B.E. or B.Sc · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · 2 days ago
- How to apply
- On Career Site's site: account needed, ~10–15 min
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About the role
As a Technical Support Engineer, you will provide essential support to clients through various channels including phone, email, and chat. Your role will involve troubleshooting and resolving issues related to both software and hardware, ensuring high levels of customer satisfaction. This position is perfect for individuals who thrive on solving technical problems and possess the ability to convey complex information in an understandable manner.
What you'll do
- Provide technical support to clients
- Resolve software and hardware issues
- Document support processes and solutions
- Collaborate with product teams for continuous improvement
What you need
- 2–4 yrs of experience
- Troubleshooting
- Hardware
- Ticketing tools
- Networking
- CRM
- B.Tech or B.E. or B.Sc or BCA
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