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Technical Support Specialist

Workers Town·Ahmedabad

Pay not stated2–5 yrsFull-time

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About the role

As a Technical Support Specialist, you will play a crucial role in assisting users with both software and hardware issues. Your primary responsibilities will include diagnosing technical problems, providing effective solutions, and ensuring customer satisfaction through clear communication. This role is ideal for individuals who have a strong understanding of technology and a genuine passion for helping others.

What you'll do

  • Provide technical assistance to customers via phone, email, or chat
  • Troubleshoot and resolve hardware and software issues
  • Document issues and solutions in the support database
  • Assist in improving technical support processes

What you need

  • 2–5 yrs of experience
  • Hardware
  • Troubleshooting
  • Networking
  • B.Tech or B.E. or B.Sc or BCA

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