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Technical Support Executive

Workers Town·Kochi

Pay not statedJunior levelFull-time
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About the role

As a Technical Support Executive, you will play a vital role in troubleshooting and resolving technical issues for our clients. Your primary responsibility will be to interact with customers through phone, email, and chat, providing effective solutions while ensuring their satisfaction. A strong background in IT support is essential, along with excellent problem-solving skills.

What you'll do

  • Provide technical support to customers via various channels
  • Diagnose and resolve technical issues
  • Log and track customer issues using ticketing software
  • Collaborate with team members to improve support processes

What you need

  • Troubleshooting
  • Networking
  • CRM
  • B.Tech or B.E.

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