Technical Support Executive

About the role

As a Technical Support Executive, you will be the first point of contact for customers experiencing hardware and software issues. Your role involves troubleshooting problems, providing solutions, and guiding users through technical challenges to ensure their satisfaction. You will collaborate with the engineering team to escalate complex issues and contribute to their resolution.

What you'll do

• Provide technical support to clients via various communication channels
• Diagnose and troubleshoot software and hardware issues
• Collaborate with the engineering team to improve support processes
• Document support interactions and solutions in the ticketing system

What you need

• Networking
• CRM
• Hardware
• Ticketing tools
• Troubleshooting
• B.Sc or B.Tech or B.E. or BCA