Technical support manager

About the role

Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.

What you'll do

• Build and manage relationships with key stakeholders within customer organizations. Establish trust and rapport with customer leadership and operational managers
• Develop and deliver annual account plans, quarterly business reviews and weekly status updates for all accounts
• Monitor customer utilization and develop strategies to increase usage and adoption of Orcanos solutions
• Develop and maintain deep expertise of Orcanos products and best practices to provide value to customers. Continually assess
• Research industry insights and market data

What you need

• Any graduate