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Technical Support Manager

ProMobi Technologies·Pune

Pay not statedMid levelFull-time

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About the role

Technical Support Manager responsible for leading multi-channel support teams (chat, email, and phone), managing escalations, and providing technical leadership to ensure customer success. Drives KPI-based performance, process optimization, and data-driven decision-making to deliver exceptional customer experience.

What you'll do

  • Responsible for leading multi-channel support teams (chat, email, and phone), managing escalations, and providing technical leadership to ensure customer success

What you need

  • Customer success
  • Any graduate

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