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Technical Support Manager

Royal Enfield·Chennai

Pay not stated7–9 yrsFull-time
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About the role

The incumbent will be responsible for supporting ASMs and the dealership staff in technically for resolving product issues.

What you'll do

  • Collaborate with Field Teams to collect and analyze technical reports related to Electric Vehicles (EVs)
  • Develop, Monitor and analyze warranty claims for EV products, tracking trends and critical items
  • Develop and communicate service bulletins to Field Teams based on complaint trends from FOR and warranty failures
  • Once Modification is done at the plant level on the product improvement or value engineering
  • Need to communicate in Service Bulletin format to Field Team with Proper Validation

What you need

  • 7–9 yrs of experience
  • SOP writing
  • B.Tech or B.E.

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Source
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How to apply
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