Technical Support Representative/API Support (Get ₱15,000 Signing Bonus)

About the role

The core mission of the Technical Support Representatives is to provide timely, correct, and complete technical solutions (basic to advanced) to client users via call, chat, and/or email. Technical Support Representatives are the client's front liners in ensuring that the client's customers will have a positive customer experience.

What you'll do

• Assist with product or application-related inquiries
• Help identify and initiate corrective action by determining the most cost-effective repair/resolution to minimize customer downtime
• Update the team's knowledge base when necessary
• Develop and maintain positive customer relations by coordinating with various functions within the company to ensure customer requests are handled promptly
• Follow up and make scheduled call backs to customers as necessary

What you need

• Hardware
• Any graduate