Technical Support Specialist

Coupa Software·Pune

Pay not stated2–5 yrsFull-time

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About the role

As a Technical Support Specialist, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success. In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

What you'll do

Develop an understanding of how our customers do business and what role our products play in that business
Proficiently handles customer issues and escalations for production environments within guidelines across Severity levels
Provide case status and next steps to the customer and management according to Support offerings Service Level Targets
Work with other business units, including the Integration team, Operations, Engineering and Customer Success, as required ensuring strong customer satisfaction
Fluency in English is a pre-requsitie