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Technical Support Specialist

HCLTech·Hyderabad

Pay not statedJunior levelFull-time
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About the role

Lead a comprehensive audit and governance redesign of ServiceNow's vendor subscription portfolio You will identify structural cost savings, remediate off-contract spending, and build sustainable FinOps governance across eight departments (DTIO, Security, ETG, Analytics, GTM, DTX, CCx).

What you'll do

  • 7+ years in vendor management, procurement operations, or FinOps
  • Advanced Excel/SQL capability; comfort with multi-view data models (5+ source systems)
  • Experience building utilization frameworks and consumption-based pricing models
  • Stakeholder management at executive level (CFO, VP Finance, operations leaders)

What you need

  • SQL
  • Any graduate

Good to have

  • Portfolio management
  • SAP

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