Technical Support Specialist

About the role

The Real Time Payments International team is looking for a Site Reliability Engineer (SRE) to drive application deployment readiness, manage day-to-day operational stability and support the reliability of critical payment platforms by implementing automation, leverage best practices and work with a high ‑ impact team responsible for driving production readiness, reliability, and DevOps automation across Mastercard platforms.

What you'll do

• Platform Operations & Stability Support end-to-end availability, monitoring, and performance of critical payment platforms
• Execute operational processes to ensure platform health and stability
• Participate in capacity checks, readiness validations, and environment monitoring
• Incident Management & Execution Actively manage and coordinate incident triage and resolution
• Serve as incident commander driving medium to high-severity incidents

What you need

• Troubleshooting
• Linux
• CI/CD
• Splunk
• Jenkins
• Git
• Any graduate

Good to have

• Test cases
• Root cause analysis