Technical Support Specialist, Level 3

About the role

If you are eager to prove your understanding of computer networking principles, your strong problem solving abilities in a fast paced environment, and you are willing to learn, then this position offers numerous growth opportunities and a long-lasting career with SOTI.

What you'll do

• Provide telephone and email based pre-sales and post-sales technical support (Level 3) for our software products
• Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues
• Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
• Endeavor to respond to all customer requests in a timely manner while improving customer experience
• Some travel, local and international may be required in a supporting role for events

What you need

• 3–4 yrs of experience
• Networking
• Windows
• Windows Server
• Firewalls
• SQL
• iOS
• Diploma or B.Tech or B.E. or B.Sc or BCA

Good to have

• Android
• JIRA