Technical Support Specialist

About the role

The Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems.

What you'll do

• Provide customer technical support via omnichannel interactions in order to achieve key performance goals
• Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates
• Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations
• Triage customer reported incidents for severity, urgency and content to ensure consistency and quality
• Perform research across various tools to determine if the incident is a known issue or defect

What you need

• Open to freshers
• Troubleshooting
• CSS
• Salesforce
• ERP
• B.Tech or B.E. or B.Sc or BCA