Technology Manager - Digital & Customer Engagement - Information Technology - Mumbai - Lodha (I-Think Techno Campus) - MM

About the role

Manage execution of digital projects and change requests across LOS, SFDC, CRM, and integrations Ensure timely delivery aligned to business timelines and requirements Track project progress and resolve dependencies across teams Ensure uptime of core systems (LOS, SFDC, etc.) meets defined SLAs (≥95%)

What you'll do

• Manage execution of digital projects and change requests across LOS, SFDC, CRM, and integrations
• Ensure timely delivery aligned to business timelines and requirements
• Track project progress and resolve dependencies across teams
• Ensure uptime of core systems (LOS, SFDC, etc.) meets defined SLAs (≥95%)
• Drive reduction of system issues, defects, and recurring incidents

What you need

• CRM
• Escalation handling
• Salesforce
• Internal audit
• Any graduate