Technology Support Engineer

About the role

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

What you'll do

• Expected to be an SME, collaborate and manage the team to perform
• Responsible for team decisions
• Engage with multiple teams and contribute on key decisions
• Provide solutions to problems for their immediate team and across multiple teams
• Coordinate with vendors and service management teams to facilitate issue resolution and ensure timely communication

What you need

• 7.5–14 yrs of experience
• Troubleshooting
• Any graduate

Good to have

• Datadog
• Splunk