Technology Support III - DevOps, SRE

About the role

As a Technology Support III within the Chief Technology Office team, you will ensure the operational stability, availability, and performance of our production application flows. You will foster a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

What you'll do

• Provide end-to-end application or infrastructure service delivery and support day-to-day maintenance of the firm’s systems to ensure operational stability and…
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals
• Assist in monitoring production environments for anomalies, address issues utilizing standard observability tools
• Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions…

What you need

• 3–6 yrs of experience
• Troubleshooting
• ITIL
• Any graduate