Telecalling Collections Site Lead, Bangalore

About the role

Office - 2, Floor 4,5,6,7, Wing A, Block A, Salarpuria Softzone, Serivce Road, Green Glen Layout, Bellandur, Bangalore South, Bangalore, Karnataka - 560103, Bengaluru, Karnataka, India

What you'll do

• Managing the portfolio by strategizing and driving collections for the assigned region
• Setting up and managing tele-calling for the product
• Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bkt wise delinquencies
• Driving the compliance to collection processes and adherence to KPI
• Drive Higher resolution rates across buckets. Reviewing collections priorities to deliver superior client experience

What you need

• 10–18 yrs of experience
• Collections
• Communication
• SOP writing
• MBA