Telecom Operations Specialist

About the role

Telecom Operations Specialist for Genesys Cloud Voice Are you someone who likes to work with the latest in cloud technology to solve interesting and challenging problems? If so, Genesys might be the place for you! Connections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating experience as a service.

What you'll do

• Contribute to an architecture that delivers over 105 million calls and 230 million billed minutes every month – and growing every day
• Work in a fast-paced, startup culture, where our environment is one of continuous change, innovation and experimentation
• Create and update processes and policies as needed to improve customer experience
• Follow set team procedures and instructions to complete daily tasks
• Work with customers and providers to facilitate customer number porting and purchasing

What you need

• 2–5 yrs of experience
• Telecom
• Microservices
• Any graduate