Tier 1 Autoline Accounts Support Analyst

About the role

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We use cutting-edge technology to link our clients’ systems, departments and sites. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience.

What you'll do

• Owning and progressing cases through to resolution by utilizing available resources and expanding own knowledge
• Escalating a case in good time
• Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines
• Communicating cooperatively with team members, other departments, and management to deliver timely resolution of customer issues
• Documenting solutions and producing written guidance on resolution steps and procedures

What you need

• Root cause analysis
• Any graduate