TK Sales Support Engineer-1

About the role

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane® and Thermo King , sustainability is not just how we do business—it is our business.

What you'll do

• Lead and supervise service engineers, technicians, coordinators, and support staff
• Plan and allocate service calls, preventive maintenance, breakdowns, installations, and customer visits
• Monitor service performance against KPIs, SLAs, response time, resolution time, repeat failures, and customer satisfaction
• Handle escalated customer complaints and ensure timely corrective action
• Coordinate with sales, operations, logistics, stores, finance, and technical teams

What you need

• 5–10 yrs of experience
• Sales
• Troubleshooting
• Preventive maintenance
• Root cause analysis
• AC repair
• CRM
• Diploma or B.Tech or B.E.

Good to have

• HVAC
• ERP
• Complaint handling
• Channel sales