TL Cust CentricityCell

About the role

Profitably build market share and revenue of Aditya Birla Group businesses through execution of projects that provide systematic development of deep, actionable customer insights both in the businesses and at the Group level and supporting the businesses to convert them into business-building initiatives.

What you'll do

• KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Execute Projects in selected businesses to execute and embed Customer Insight…
• Help develop business case for change through initial data mining and customer understanding and support VP-Consumer Insights to gain approval from relevant Business…
• Help develop Project Plan and identify business team to execute the change
• Deep dive into consumers/ customers behaviours and decision making to identify insights through which we can increase their preference for our brands
• Develop processes of routinely gathering and analyzing customer data from different sources to be able to gain insights on a continuous basis, and documenting the same

What you need

• CRM
• Sales
• Microsoft Dynamics
• Power BI
• Analytics
• Business development
• Any graduate

Good to have

• Digital marketing
• Tailoring