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TL-Lead-Customer Service-Thane

Aditya Birla Group·Thane, Mumbai

Pay not statedSenior levelFull-time
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About the role

TL-Lead-Customer Service-Thane at Aditya Birla Group. Supporting Actions.

What you'll do

  • Develop and execute a future-focused strategy for the contact centre, ensuring alignment with organizational objectives
  • Drive transformation initiatives to position the contact centre as a strategic enabler of customer satisfaction, loyalty, and retention
  • Anticipate market trends, customer expectations, and technological advancements to stay ahead of the curve
  • Champion a culture of customer obsession by embedding a customer-first mindset across teams
  • Use data-driven insights to personalize customer interactions and address pain points proactively

What you need

  • Customer service
  • CRM
  • Performance management
  • Sales
  • LLMs
  • Any graduate

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