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TM-Manager-Service to Sales-thane

Aditya Birla Group·Thane, Mumbai

Pay not stated3–6 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

The Floor Manager will be responsible for managing day-to-day floor operations of the Service-to-Sales team, driving productivity, ensuring process adherence, improving occupancy, reducing ACW, enhancing talk time, and maximizing conversion through effective coaching, monitoring, and team engagement.

What you'll do

  • Manage and supervise CREs (Customer Relationship Executives) on the floor
  • Monitor attendance, punctuality, login adherence, and shift compliance
  • Conduct daily huddles and performance reviews
  • Maintain discipline and ensure process adherence
  • Track key productivity metrics such as: Occupancy

What you need

  • 3–6 yrs of experience
  • Sales
  • Inside sales
  • Performance management
  • Insurance
  • PowerPoint
  • MIS reporting
  • MBA

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