Tower Lead (Support & Operations)

About the role

We are looking for a multi-skilled DWP SSM - LSM Leader who can effectively oversee an End User Computing Function on and manage relationship with a global client of HCL. Resource & customer Management for Digital work place track/tower ( M365, AD, SCCM/Intunes/Citrix, VDI, UCC ( Cisco/Avaya voice) SLA Management including Incident and Requests

What you'll do

• Oversee the Other EUC Activities ( Application Packaging, OS Build, Software Distribution)
• SLA Management including Incident and Requests
• Regular reviews with Customer, Vendors & Internal HCL Stakeholders
• Provide leadership to the LSM Team including coaching as required

What you need

• 10–15 yrs of experience
• MIS reporting
• Reporting
• Excel
• Customer service
• MS Office
• Data analysis
• Any graduate

Good to have

• ITIL
• Office 365