Track Lead - Critical Incident Management

About the role

The Critical Incident Manager is responsible for leading the end-to-end management of P1/Critical and high-impact P2 incidents, ensuring rapid service restoration, effective stakeholder communication, appropriate technical engagement, and disciplined post-incident follow-up.

What you'll do

• Critical / Major Incident Management Take ownership of P1/Critical and major business-impacting incidents from declaration through service restoration and closure
• Establish and lead technical incident bridge/war-room calls
• Engage appropriate resolver groups, SMEs, vendors, and leadership teams
• Establish incident severity, business impact, affected services, and restoration priorities
• Drive troubleshooting activities while maintaining focus on the fastest safe restoration of business services

What you need

• 8–12 yrs of experience
• ITIL
• Root cause analysis
• AWS
• Azure
• ServiceNow
• Splunk
• Any graduate

Good to have

• Datadog
• VMware
• IAM
• Linux