Track Lead

HCLTech·Navi Mumbai, Mumbai

Pay not stated3–6 yrsFull-time

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About the role

Role & Responsibilities of the position in brief: Working as part of level 1 to level 1.5, 24X7 Infrastructure Support Team, troubleshoot and resolve issues with the Network infrastructure platforms globally. Position focuses on network infrastructure monitoring (LAN/WAN/ MAN, Cisco device administration), but cross-training in other disciplines such as servers & Databases (Unix/Linux, Windows, MSSQL, Oracle Database) is expected.

What you'll do

Working as part of level 1 to level 1.5, 24X7 Infrastructure Support Team, troubleshoot and resolve issues with the Network infrastructure platforms globally
Requires interactions with network vendors and carriers. Should be able to direct the carrier on calls to come a resolution feasible for the organization. Should be able…
Should be able to identify, troubleshoot and resolve Internet/VPN/WAN/MAN/LAN/Firewalls/VOICE related issues. Should also possess basic know how of DNS, DHCP
Perform Configuration changes in scheduled change windows
Maintain the Dashboard, Inventory, Network Activity Trackers, Escalation Matrix, Incident Trackers, etc