Track Lead - Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Cluster

About the role

The Track Lead in Support & Operations plays a critical role in managing and enhancing operational processes, ensuring high levels of client satisfaction through effective team leadership and problem-solving. This position focuses on continuous improvement, meeting service level agreements (SLAs), and fostering a culture of innovation and collaboration within the team.

What you'll do

• Optimize Redhat Linux Environments By Implementing Best Practices And Automation Tools To Enhance Operational Efficiency And Management Reporting
• Lead The Deployment And Management Of Redhat Satellite To Ensure Effective System Updates, Compliance, And Configuration Management Across Client Environments
• Mentor And Guide Support Teams In Troubleshooting And Resolving Redhat Cluster Issues, Ensuring Alignment With Client Expectations And Operational Goals
• Drive Process Innovation By Assessing Current Workflows And Integrating New Technologies To Improve Service Delivery And Operational Performance

What you need

• Linux
• Team management
• Reporting
• Problem solving
• Process improvement
• Any graduate

Good to have

• Ansible