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Track Manager - Cisco Contact Center

HCLTech·Noida

Pay not stated8–10 yrsFull-time
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About the role

Track Manager - Cisco Contact Center at HCLTech. 8 to 10 years’ experience on Genesys Cloud CC.

What you'll do

  • 8 to 10 years’ experience on Genesys Cloud CC
  • Experience administrating and supporting PureCloud (Genesys Cloud)
  • Provides day-to-day support, proactive maintenance and performs independent complex IVR system troubleshooting and perform root-cause analysis
  • Exp in Genesys deployment
  • Exp in Inbound Call management

What you need

  • 8–10 yrs of experience
  • Root cause analysis
  • Network security
  • NLP
  • ITIL
  • Firewalls
  • ServiceNow
  • Any graduate

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