Track Manager - Microsoft Message Queuing

About the role

The M365 Engineer (L3) is a senior escalation and SME role with primary ownership of Exchange Online (and Hybrid) operations, complex troubleshooting, service reliability, security posture, and continuous improvement. The role partners with architects, security, network and identity teams to deliver stable, compliant and automated M365 services.

What you'll do

• Act as Exchange Online/Hybrid SME for L3 escalations: complex mail flow, transport rules, connectors, TLS, DKIM/DMARC/SPF alignment, and cross-tenant scenarios
• Own critical incident management for M365 messaging: triage, mitigation, stakeholder updates, and post-incident RCA with corrective/preventive actions
• Design and implement advanced configuration and governance: retention/archiving, eDiscovery support, mailbox lifecycle, shared mailboxes
• Drive service reliability and performance: proactive monitoring, capacity/limits management, and health-based operational readiness
• Lead change and release management for Exchange/M365: risk assessments, test plans, implementation, validation, and backout strategies

What you need

• 8–12 yrs of experience
• Reporting
• Coordination
• Office 365
• PowerShell
• JIRA
• Documentation
• Any graduate

Good to have

• ITIL
• Network security
• Litigation
• Azure
• Intune
• ServiceNow