Track Manager - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

About the role

This role is responsible for providing expert operational leadership for large-scale workplace virtualization environments, focusing on Microsoft VDI Solution and RDSH platforms. The position empowers support teams to deliver seamless virtual desktop services, ensures adherence to client SLAs, and drives service excellence through process innovation and advanced problem-solving.

What you'll do

• Provide expert operational leadership in Microsoft VDI Solution and RDSH environments, ensuring optimal uptime, performance, and compliance with client SLAs
• Lead incident resolution and root cause analysis for complex issues in Windows Virtualization and Touch Services using Microsoft management tools and remote diagnostics
• Implement strategic improvements in VDI processes and automation using Microsoft PowerShell, Group Policy
• Mentor and guide support teams in advanced troubleshooting, configuration management, and deployment of Windows-based virtual desktop solutions
• Drive innovation by evaluating new features, tools, and methodologies in Microsoft VDI and Telepresence technologies to improve operational workflows and user experience

What you need

• Windows
• Process improvement
• PowerShell
• Root cause analysis
• Problem solving
• Any graduate

Good to have

• Windows Server
• ITIL
• Azure