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Track Manager - Monitoring Tools, Event Monitoring

HCLTech·Noida

Pay not stated10–18 yrsFull-time
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About the role

Track Manager - Monitoring Tools, Event Monitoring at HCLTech. Job Title Customer Experience Manager - DEX | L3 Job Category Customer Experience / Service Excellence Department / Group Digital Workplace / Digital Employee Experience….

What you'll do

  • Job Title Customer Experience Manager - DEX | L3 Job Category Customer Experience / Service Excellence Department / Group Digital Workplace / Digital Employee Experience…
  • The role requires an experienced customer service and program management professional who combines strong business insight, customer empathy
  • Success comes from understanding customers’ everyday challenges and translating them into practical solutions that remove obstacles, simplify interactions
  • DEX Program Onboarding and Assessment
  • Onboard client and internal teams to the DEX program through structured Customer Learning Sessions, discovery workshops

What you need

  • 10–18 yrs of experience
  • Customer service
  • User flows
  • Office 365
  • Intune
  • Communication
  • Network security
  • Any graduate

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