Track Manager - NetApp FAS, EMC Isilion

About the role

This role drives operational excellence and continuous improvement in enterprise-scale storage environments, focusing on EMC Isilon, NetApp File Storage, and IBM Spectrum Scale. The position empowers teams to deliver superior support, resolve complex technical challenges, and ensure client satisfaction through expert leadership and process innovation.

What you'll do

• Lead advanced troubleshooting and root cause analysis using EMC Isilon, NetApp File Storage
• Oversee configuration, optimization, and capacity planning for enterprise storage systems utilizing EMC management tools, NetApp ONTAP, and IBM Spectrum Scale interfaces
• Implement and refine operational processes and automation scripts to improve storage performance, data protection, and reporting across multi-vendor storage platforms
• Ensure compliance with client SLAs by monitoring storage health, conducting proactive risk assessments, and coordinating escalation management within the team
• Mentor and guide support engineers in advanced storage operations, fostering technical growth and promoting adoption of best practices in EMC and NetApp environments

What you need

• Troubleshooting
• Root cause analysis
• Any graduate